(Last Updated On: May 1, 2014)
Many Kenyans have suffered when they accidentally purchase way too much airtime from their M-Pesa and have no way of reversing the transaction. Sometimes you may want to withdraw cash but hit the Buy Airtime option on the M-Pesa menu.
Safaricom will now let you reverse the transaction by you contacting them on social media (Facebook/Twitter). But if you have spent even a cent of the airtime accidentally purchased, they won’t do a single thing.