Kenya Power To Digitise Payments by 2015

(Last Updated On: November 27, 2014)


Kenya Power is gradually phasing out the paper bill that keep on being delivered in your mail box. Around 40 percent of its customers are on electronic meters.

If they get rid of paper bills, Kenya Power will save Ksh73.9 million per month or ksh887.9 million annually. This is what the company spends on postage fees without adding the cost of printing, paper and man power. The money saved will be used to improve the grid.

The new mode of getting bills is through SMS and emails. In order to register to get electronic bill you have to email the utility firm’s customer service section or filling in a form on the company’s website or though your mobile phone. You can also directly ask the customer care through Facebook or Twitter.

To register to get your electricity bills through SMS on your mobile phone dial *551#. This will be a one off cost of sh10 and afterwards you will not be charged for alerts. Kenya Power plans to increase its customers by 1 million by the end of the current financial year. A digital billing system will help divert the funds to set up two substations. In Kenya at least 25 million Kenyans have a mobile phone.

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