Nairobi Baker Teaches Troublesome Customer A Lesson She Will Never Forget

(Last Updated On: September 16, 2016)


Am sure majority of us have heard of the phrase: The Customer Is Always Right. However some customers can give you a migraine if you blatantly follow everything they say.

A baker by the name Hashnunish Sultan posted her crazy experience with a troublesome customer who had crazy demands but in the end the customers starts showering Sultan with a bunch of threats when she couldn’t pay. Check out the story and how she was taught a lesson.

Customer is not always right !
so this client comes to me a month ago . She had so many samples and ideas . She chose the most difficult of cakes . Every other day she kept changing the design . I told her my price range and she says “Price is not an issue, I just want the best cake ever “. Every other day for one month I was patient with her as she kept changing the design . A whole month of consultation . (Bakers would understand how consultations take so much of our time when we could be doing something else )
Now up to 10 days before due date she was to pay the deposit. So I reminded her and she asked for the total amount . It came to 18k .she didn’t respond again til 2 days before the due date . She was like wtf ? So she calls me . She says that her budget was 3000 😒😒 . Hold up ! What the hell just happened . Where was the miscommunication? So I remind her my price list and she starts shouting at me . All this time I’m quiet listening to her .

Client : “Kwani your cakes are made of gold ? It’s just flour , sugar and eggs . And if you talk about creativity and using your imagination , then that’s free . You didn’t pay for your brain for you to charge us ! ”

ME: Munching on my chilli peanuts listening keenly

client : you are conning people and I will put you on buyers beware for charging an arm and a leg for unga and eggs .

ME: munch munch munch ( runs to get ice cold coke)

Client : I demand to get the cake I chose at 3k coz you have wasted my whole month and the birthday is this weekend , and it’s too late to go to another baker . If you don’t give me what I have asked for I will not only put you on buyers beware but I will also call the cops on you .

Me : ok you will have your cake on time delivered by myslef

* read in sponge bob narrators voice *

I went to deliver her cake .

Client : oooh let me see , let me see

Me: opens the box

Client : sees the items below in pic inside the cake box… what the hell is this ?Is this a joke ?


Me: Nope. It’s your cake . When cutting it , close your eyes and use your “free creativity and imagination ” to picture the design .handed her back her 3k depo and walked back into the car and drove off . Never heard from her again.

Dear clients , we do our best to make your occasions special . Please stop making our lives miserable !


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