(Last Updated On: June 22, 2016)
Kenya’s telecommunication giant Safaricom hasn’t had much success with The Big Box due to low uptake and various issues with the devices. They then decided to go the fibre to home way to provide internet services, a market dominated by Wananchi Group’s Zuku which provides both TV and unlimited internet services.
Safaricom partnered with Kenya Power since the electricity distributor has the vast network of 4000km of fiber optic cables plus it already owns 3200km of its own fiber optic cables. A partnership will enable the company expand faster since license acquisitions, man power, land issues etc make it harder to role out especially within the urban areas.
Safaricom is currently charging Ksh3,499 for 10mbps, Ksh4,999 for 20mbps, Ksh9,999 for 40mbps and it will currently be unlimited internet, something many people demanded. You will not pay for any installation charges currently and the service is only available in estates with Safaricom Fibre Infrastructure.
Here is a list of some of the estates currently having Safaricom fibre infrastructure, the number keeps growing so it will soon be at your residential area.
1.Nyayo – Embakasi
2. Delta – Athi River
3. South Parl – Athi River
4. Jacaranda – Zimmerman
5. Bluebells – Athi River
6. Greatwall Phase 2&3 – Athi River
7. Greenspan – Donholm
8. Fahari – Karen
9. Waterfront – Westlands
10. Ngara Civil Service – Ngara
11. Simba Villas – Embakasi
12. Phenom estate – Langata
13. Fourways – Kiambu Road
14. Fourways – Kiambu Road
15. Everest – Athi River
To get the service you can contact one of the sales agents within your estate or contact customer care for assistance. Then you will be required to fill an application form and give a copy of your ID or Passport. Safaricom will then issue you with a Customer ID number which is needed to make payments.
Payments are done by dialing *855# on your Safaricom line then enter your service PIN and afterwards customer account number, estate house number and contact number. Payment will be done from your M-Pesa account. Another option is to make the payment at a Safaricom shop. Installation will be done within 24 hours once payment has been done.